- Contact our Customer Services team within 14 days of receiving the item, and let them know you wish to return it. You can choose to receive either a replacement item or a refund.
- Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
- Send your returns through a service that insures the value of the goods. We recommend recorded delivery.
- Keep proof of postage. The cost of returning the item to us is your responsibility unless the item is faulty or damaged.
Once we receive your return, we will refund the amount back to your credit or debit card within 14 days. This is subject to normal postal services and does not include weather conditions, industrial action or other extraordinary circumstances outside the control of Finger prints.
Exchanging an item
To exchange an item, please follow our returns procedure above. If your item is in stock, we will replace the item within 14 days of receipt. If your item is not in stock, we will provide the date that it will be available or offer a refund. The cost of returning the item to us is your responsibility.